Manager, Customer Success at Instacart in United States Full Time NEW

Responsibilities:

• Lead a team of up to 6 Customer Success Managers.
• Oversee customer journey from onboarding to adoption.
• Manage multi-stakeholder key customer relationships.
• Drive customer engagement with SaaS solutions.
• Analyze and synthesize test results for insights.
• Collaborate cross-functionally to improve offerings.
• Ensure high customer satisfaction and renewals.
• Empower team to guide organizational changes.
• Develop best practices across success lifecycle.
• Act as internal customer voice for product teams.

Requirements:

• 8+ years of relevant work experience.
• Proven track record in high-performing team leadership.
• Experience managing complex customer relationships.
• Strong analytical skills for data analysis and synthesis.
• Project management experience with timely delivery.
• 5+ years in the CPG and retail ecosystem.
• Ability to motivate clients through change.
• Excellent communication skills.

Benefits:

• Market-competitive compensation and benefits.
• New hire and annual refresh equity grants.
• Flexible remote work policy with in-person events.
• Opportunities for professional growth and impact.