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Responsibilities:
- Serve as primary contact for customers.
- Manage onboarding and project success.
- Advise on best practices for long-term success.
- Identify expansion opportunities and coordinate sales.
- Lead check-in calls and business reviews.
- Connect customers with subject matter experts.
Requirements:
- 4+ years in customer success or technical roles.
- Experience with headless products is mandatory.
- Familiarity with web and mobile technologies.
- Experience with subscription sales models.
- Excellent English communication skills.
- CMS experience is a plus.
Benefits:
- Remote-first and globally distributed team.
- Learning budget for training and conferences.
- Collaborative and transparent work culture.
- Commitment to diversity and equal opportunity.
