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Responsibilities:
- Provide support via phone and email.
- Document all user communications.
- Troubleshoot and resolve reported issues.
- Manage sensitive clinical production data.
- Investigate and escalate system issues.
- Collaborate with cross-functional teams.
- Work under pressure in a dynamic environment.
- Manage multiple competing requests.
- Adapt expertise to complex IRT issues.
- Drive best practices in Customer Care.
Requirements:
- Bachelor’s Degree preferred.
- Computer-operating skills.
- Friendly, service-oriented attitude.
- Strong written and verbal skills.
- Attention to detail.
- Independent, self-motivated work style.
- Initiative to investigate and resolve issues.
- Technical support experience preferred.
- Multilingual skills preferred.
