At Rectangle Health, we believe that our team members are our most important asset. We grow our team by hiring best-in-class talent. We encourage all employees to contribute their individual talents and ideas to strengthen our team, our brand, and our services. We promote a culture that serves to empower and motivate employees beyond the standard corporate rhetoric one might see on motivational posters. Employees understand their individual roles in serving our customers, and this clarity of purpose encourages high job performance.
As the Manager, Customer Success Enablement your primary role is to coordinate the enablement support for our customer teams. This includes enablement for Customer Support/Care, and Customer Success. Duties include scheduling and overseeing all training programs and identifying training needs for multiple functions. This role will manage the full lifecycle of learning, including intake, creation, delivery, and measurement of impact. This role will also be responsible for supporting new employees training, new product/process training, and documenting internal processes The ideal candidate understands our company objectives and suggests ideas to achieve them through training and enablement. This position requires a combination of excellent organization skills, the ability to interact with multiple stakeholders and help them achieve their organizational goals.
Ultimately, this position is responsible for ensuring our customer teams are fully educated, perform at a high level, increase customer satisfaction and increase net Retention.
In depth understanding of Salesforce and Service cloud
A leader in innovative healthcare technology for over 30 years, Rectangle Health is a trusted partner to more than 40,000 healthcare providers. The company’s comprehensive platform, Practice Management Bridge®, streamlines daily business operations including communications and engagement, payments and reimbursements, and office compliance. Customers of all sizes, in all sectors of healthcare, rely on Rectangle Health’s easy-to-use and scalable software to deliver a measurable increase in productivity and profitability, while improving patient experience.
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