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Job Duties/Responsibilities
- Monitor WeChat, Slack, and Intercom for customer inquiries via phone, email, and live chat.
- Troubleshoot hardware and software issues using documented procedures, ensuring excellent customer service.
- Escalate issues following documented procedures when initial resolutions fail.
- Stay updated on product changes and developments by reading Slack channels and Notion documents daily.
- Proactively contribute to resolving tickets, knowledge sharing, and adding useful details to ongoing discussions.
Requirements
- Fluent in Vietnamese and English languages.
- 3+ years of experience in Technical Support.
- Reliable high-speed internet and quiet workspace for phone calls.
- Curious, proactive, with strong critical thinking and problem analysis skills.
- Able to communicate technical issues and solutions clearly in organized English.
- Available to start immediately.
Benefits
- HMO with 1 free dependent upon hire.
- Life Insurance.
- 20 PTO credits annually with VL and SL cash conversion.
- Annual Performance-Based Merit Increases and Employee Recognition.
- Great Company Culture.
- Career Growth and Learning opportunities.
- Company-provided laptop.
- Remote work.
- Monthly salary of 100,000-110,000 PHP.
