Sales and Operations Data Analyst at Kueski Full Time

Job duties/responsibilities

• Support the scalability of the Sales Planning & Operations team.
• Actively participate in defining and implementing customer service actions.
• Generate database-level aggregated information of operational metrics.
• Document and update changes to the customer service strategy.
• Monitor the proper execution of the strategy.
• Develop key reports for clear and timely decision-making.
• Implement and monitor KPIs.
• Generate and analyze reports for strategy development.
• Create SQL, R, and/or Databricks queries for management and reporting.
• Support the achievement of company OKRs.
• Propose and align the utilization of resources.
• Analyze operational phenomena.
• Generate dashboards/reports using Tableau.
• Create and manage KPIs.

Requirements

• 1 year of experience in Data Analysis or similar role with sales floor issues.
• Bachelor’s degree in Computer Science / Business Administration.
• Proficiency in Office suite and Google Suite.
• Analytical skills and problem-solving abilities.
• Knowledge of customer service, call center data, and contact strategy metrics.
• Intermediate to advanced English.
• Basic knowledge: SQL (queries, database merging).
• Basic knowledge of data visualization (Excel and/or Tableau).
• Basic database management skills.

Benefits

• Mission-driven culture focused on customer value, teamwork, humility, and integrity.
• Role clarity, career growth, and personal development plan.
• Competitive salary, medical insurance, and flexible time off.
• Mental healthcare benefits.
• Eligibility for competitive stock options.
• Commitment to building an inclusive and diverse team.