BG Customer Success Associate with French and English – Night Shifts at Sporty Group Full Time

Job duties/responsibilities

• Handle customer queries via social media, web chat, email, and phone
• Educate customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings

Job requirements

• Native/Fluent French speaker
• Fluent in written and spoken English
• 1+ years of experience in Customer Support or a similar role
• Passionate about customer care
• Excellent communicator
• Able to work under pressure and minimal supervision
• Fast learner with set targets
• Team player
• Time flexible, able to work night shifts, public holidays, and weekends

Benefits

• Competitive salary
• Quarterly bonuses
• Flexible working hours
• Flexible working location
• Additional health care
• Food vouchers
• Multisport card (shared cost)
• Learning and development allowance
• Additional day off for each year spent in the company (up to 5)
• A present for your birthday
• Team building events
• Global multi-cultural working environment