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Duties
- Lead, mentor, and support a Customer Success team
- Build and lead the Customer Success Team
- Develop a comprehensive customer success strategy
- Establish scalable processes for onboarding and support
- Act as a trusted advisor to key customers
- Partner with Sales, Product, and Marketing teams
- Define and track key performance indicators (KPIs)
- Gather customer feedback and drive improvement initiatives
- Foster a customer-centric culture within the team
Qualifications
- 5-9+ years in Customer Success or related role
- Proven experience leading high-performing teams
- Experience in hiring, coaching, and developing team members
- Strong problem-solving and strategic thinking skills
- Excellent communication and interpersonal skills
- Ability to build relationships with customers and stakeholders
- Proficiency with customer success tools (e.g., Salesforce, Gainsight)
- Adaptable to a high-growth startup environment
- Bachelor’s degree in Business, Marketing, or related field
Benefits
- Opportunity to lead a high-performing team
- Build and implement scalable processes
- Strategic role with impact on customer satisfaction
- Work with a passionate and award-winning team
- Join a high-growth startup with a strong leadership team
