Call Center – Inbound Travel Sales Associate at Globus family of brands Full Time

Responsibilities

• Receive incoming 30 calls and create happy guests
• Engage with customers via phone and email
• Call out or email to guests regularly to follow up
• Responsible for hitting clear monthly sales goals
• Maintain call handling expectations
• Engage in lead campaigns as assigned
• Engage in regular training to enhance skills
• Meet regularly with Supervisor to discuss metrics
• Participate in weekly team meetings and on Teams Chats
• Rotating Saturdays required with one day off that week
• Overtime as needed

Requirements

• Reaching and exceeding sales objectives
• Handling up to 30 inbound and outbound sales calls
• Excellent computer skills (Excel, Ring Central, Outlook)
• Ability to navigate multiple computer programs
• Excellent organization skills
• Friendly and able to connect with customers
• Maintaining customer satisfaction with accurate info
• Knowledge of key product differences and destinations
• Understanding of Assumptive Close and lead handling
• Developing business relationships with GVI departments

Benefits

• Salary: $18.00 / hour base plus monthly incentive
• Estimated Annual Income: $45,000 – $65,000
• Pension Plan, 401K Match
• 16-26 days of vacation
• Health, vision, dental, and life insurance
• Work from home options
• Home office internet reimbursement
• 70 to 90% off tours and cruises
• Free Avalon cruise after 2 years
• Special deals with travel partners