Log In
Sign Up
Responsibilities:
- Investigate disputed card transactions.
- Respond to chargebacks, ensuring compliance.
- Analyze trends to identify fraud patterns.
- Implement improvements in chargeback processes.
- Collaborate with teams to meet company OKRs.
- Work with partners to maintain compliance.
- Use tools like Ethoca to reduce chargebacks.
- Support cross-functional projects as needed.
- Stay updated on chargeback regulations.
- Deliver insights and reports to management.
Requirements:
- 2+ years in dispute management expertise.
- Knowledge of payment dispute processes.
- Expertise in card network protocols.
- Analytical skills to identify fraud patterns.
- Experience in high-risk industries.
- Advanced Excel/SQL knowledge advantageous.
- Strong communication skills.
- Detail-oriented and adaptable mindset.
Benefits:
- Equity package provided.
- Unlimited holidays offered.
- Paid parental leave available.
- Annual training budget included.
- Home office setup allowance.
- Monthly product budget.
- Work in a fast-growing industry.
- Freedom and autonomy emphasized.
