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Summary:
BD, a global medical technology company, is hiring a Document Coordinator to obtain medical documentation from physicians to substantiate patients’ needs for medical supplies. This remote role involves contacting physician offices, adhering to compliance standards, and meeting productivity goals. The position is eligible for a monthly incentive program and a sign-on bonus.
Responsibilities:
- Contacts physician office staff via phone, fax, and/or email to obtain medical documentation.
- Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines.
- Identifies and professionally resolves customer service-related issues.
- Works with Sales Operations to support customer service-related initiatives.
- Meets or exceeds daily, weekly, and monthly inbound or outbound call goals.
- Adheres to phone activity/compliance standards, including Medicare guidelines, HIPAA, ACW, and minimum call volumes.
- Tracks daily production and submits daily sales logs to direct supervisor.
- Works within Special Projects, Progress Notes, and/or Service Ticket Team as business needs require.
Requirements:
- Minimum High School Diploma or general education degree (GED).
- Minimum 1 year of call center or customer service experience. Medical industry experience is preferred.
- Ability to read, analyze, and interpret medical supply publications, technical procedures, and training tools.
- Ability to write internal and external business correspondence and present information effectively.
- Ability to apply intermediate math skills and calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Ability to solve practical problems and interpret instructions furnished in written, oral, diagram, or schedule form.
- Advanced analytical reasoning skills.
- Knowledge of Microsoft Office Applications and call center telecommunications software.
- Must be able to work late shift (9:30 AM – 5:30 PM EST) once a week; all other days, first shift, EST.
Benefits:
- Monthly incentive program.
- Sign-On Bonus.
- Competitive compensation and benefits programs.
- Opportunities for learning, growth, and development.
- Inclusive and supportive work culture.
