Team Lead, Service Delivery Full Time

Summary:

TTEC, a global leader in customer experience since 1982, offers a remote Team Lead, Service Delivery role in Englewood, CO. Join an award-winning team dedicated to enhancing business through humanity and technology, serving iconic brands with a supportive, inclusive culture.

Responsibilities:

• Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects.
• Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
• Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed.
• Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks.
• Troubleshoot technology issues and support outage processes.
• Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy.

Requirements:

• Associate degree, technical school, or equivalent work experience.
• Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others.
• Utilize time management skills and manage priority tasks.
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.
• Customer-focused mindset.
• Comfortable with computer systems.

Benefits:

• Supportive of your career and professional development.
• An inclusive culture and community minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• Paid time off (PTO).
• Wellness and healthcare benefits.
• A great compensation package and performance bonus opportunities.
• Tuition reimbursement.