Support Specialist Full Time NEW

Summary:

Inspira Financial Trust, LLC offers the Support Specialist role, a remote position based in Oak Brook, IL. This company focuses on delivering high-quality, customer-focused services in the healthcare reimbursement sector. The role supports customers’ journeys through reimbursement systems, providing education and online tool navigation in a fast-paced, rewarding environment.

Responsibilities:

• Accountable for and provides high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on CDB policies and programs.
• Consult with members to support easy navigation of the available online tools, from checking an account balance to submitting claims.
• Accountable for resolving issues without management intervention to remove barriers for the member.
• Responsible for initial call skills after training and may be cross trained to other skills on a later date.
• Accountable to protect sensitive member information with discretion.
• Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines.
• Other duties as assigned.

Requirements:

• 1-3 years of experience in Customer Service.
• Prior call center experience preferred.
• No degree required.
• Computer knowledge and skills, comfortable learning new systems.
• Able to learn, memorize and retain information.
• Basic understanding of medical / reimbursement terminology preferred.
• Can adapt to a fast-paced environment.
• Ability to de-escalate and handle member issues without utilizing a supervisor.
• Oral and written communication skills.
• Able to work hours of 10:30 am-7:00pm CST.
• Problem solving skills.
• Attention to detail and accuracy.
• Analytical skills.
• Prolonged periods of sitting at a desk and working on a computer.
• Occasionally lift items up to 25 pounds.
• Ability to work overtime.

Benefits:

• Healthcare.
• 401K savings plan.
• Company holidays.
• Paid time off.
• Parental leave.
• Employee assistance program.
• The compensation package may also include incentive and bonus opportunities.