Account Director (Remote) at InMoment Full Time

Job duties/responsibilities

• Drive customer retention, strategy, and upsell process.
• Monetize client product roadmap.
• Identify needs and retain and grow the client.
• Focus on the cycle of opportunity and execution.
• Develop account strategy with account manager.
• Lead regular strategic touchpoints, CBR/QBRs.
• Lead commercial process with account manager.
• Proactively nurture opportunity and demo products.
• Lead customer renewals and expansion.
• Perform account planning and define further sales.
• Develop & pitch proposals, negotiate deals.
• Monitor customer health and communicate with account manager.
• Drive to win and tie solutions to customer needs.
• Set customer expectations for cadence of interactions.
• Manage cross and upsell & renewals.

Job requirements

• Bachelor’s Degree or equivalent experience.
• Experience working with cross-functional teams.
• Strong organizational skills and problem-solving aptitude.
• Strong mathematical, quantitative, and analytical skills.
• Experience in project, change, and client-management.
• Proficiency with Google Suite, Jira, ClickUp or Mondays a plus.

Benefits

• Unlimited PTO, 8 Paid Holidays + 2 Floating Holidays.
• Medical with FSA and/or HSA (includes employer match up to $1,500).
• Free starter membership to the GymPass app.
• 401(k) Retirement matches dollar-for-dollar for the first 1.5%.
• Access to financial counseling through WellCents.
• No cost life insurance, short and long term disability.
• Robust Employee Assistance Program.
• Extremely flexible work schedule.
• Fun, innovative, collaborative, and supportive environment.
• Inclusion and Diversity teams.