Account Manager, Customer Success at INGENIOUS.BUILD Full Time

Responsibilities

• Collaborate with customers, offering guidance, configuration, educational support, and documentation
• Build and maintain strong relationships with clients in the AEC industry
• Follow internal processes to improve customer health, increase retention, and mitigate risk
• Conduct periodic business reviews to ensure customers get value from INGENIOUS.BUILD
• Gain a deep understanding of INGENIOUS.BUILD products and how they address challenges
• Identify opportunities to expand product adoption and revenue growth
• Develop strategies to upsell additional features, modules, or services
• Bridge the gap between sales, product, and customer support

Requirements

• 3+ years of experience in a fast-paced startup environment in a customer-facing role
• Experience with complex, technical, multi-divisional, multi-geographical customers
• Strong leadership, organizational, and communication skills
• Ability to create structure in ambiguous situations and design effective processes
• Passion for technology and fast-growing SaaS companies
• Experience working with cross-functional teams (Sales, Product, Marketing)
• Practical knowledge of construction or engineering (nice to have)

Benefits

• Compensation range: $80,000 to $110,000, potentially more or less based on circumstances