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Responsibilities
- Provide phone and email support to resolve customer issues.
- Educate and train customers on Dossier software.
- Troubleshoot and diagnose problems effectively.
- Build strong relationships with colleagues and customers.
- Identify and document issues for development team.
- Collaborate cross-functionally on customer initiatives.
- Test new features and releases, providing feedback.
- Recommend product enhancements based on data and feedback.
Requirements
- Must work Eastern Time zone hours.
Qualifications
- Degree in business administration, IT, or related field.
- 3+ years experience in application support.
- Healthcare software support experience preferred.
- Basic SQL knowledge; Java familiarity a plus.
Skills
- Critical thinking and problem-solving skills.
- Excellent verbal and written communication.
- Empathy and customer service focus.
- Curious, self-motivated, and resilient.
Benefits
- Remote work flexibility.
- Unlimited PTO.
- Health benefits.
- 401K retirement plan.
- Equity/Stock options.
