Automotive Collision Field Operations Manager at CSN Collision Centres Full Time

Responsibilities

• Primary contact for CSN Licensees in Eastern Ontario & Quebec Region
• Meet with stores quarterly to optimize use of the CSN System
• Lead virtual and in-person regional meetings, assist with annual conference
• Work with FOM-Team Lead to identify and execute strategies for licensees
• Resolve store concerns and urgent issues from CSN corporate teams
• Escalate complex issues to FOM-Team Lead, assist with case management
• Build and support licensee training, develop content, record micro trainings
• Report progress to FOM-Team Lead monthly on various topics

Requirements

• Must be bilingual (French/English)
• Minimum 5 years management experience in collision repair industry
• Understanding of GAA rules and application in Quebec
• Post-secondary or Trade School education in related field preferred
• Minimum 3 years’ estimating experience on Audatex & Mitchell
• Minimum 3 years’ experience with OEM procedural lookup for estimating
• Valid driver’s license required
• Travel required, including 20-30 days per year for overnight stays

Benefits

• Competitive salary and bonus program
• Competitive benefits package
• Ability to grow, develop, and manage career path