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Summary:
The Client Solutions Specialist II is a key member of the Manheim Express team at Cox Automotive, responsible for vehicle inspections, business growth, and providing personalized customer service. This role involves collaborating with dealers, field sales teams, and Cox Automotive business units to create and execute strategies for success.
Responsibilities:
- Locate, start, move, and inspect vehicles on dealers’ lots safely.
- Conduct thorough assessment of vehicle condition following the Manheim Express Inspection process.
- Verify vehicle identification and enter accurate vehicle information into the inspection system (ie. VIN, mileage, and sub series).
- Inspect and record vehicle equipment and options, including damage and missing or inoperable items.
- Inspect and record vehicle exterior condition, including tires, frame, glass, panels, and mechanical components.
- Inspect and record vehicle interior condition, including seats, dashboard, infotainment system, and options.
- Perform basic mechanical inspections on vehicles including powertrain, drivetrain, structural, and electrical components.
- Work closely with other team members, sales and auction partners, and client care staff to create a superior client experience.
- Utilize Salesforce for planning, tracking, and reporting.
- Inform, educate, and advise dealers regarding policies, procedures, and marketplace strategies.
- Develop and strengthen relationships with dealers over the phone, online, and in-person.
- Review customers’ performance and recommend solutions for improving conversion rate and/or market share.
- Partner with sales team in educating and training dealers on Manheim Express products and services.
- Identify opportunities for growth and present Manheim Express as a solution for new and existing clients.
- Demonstrate professionalism and sincere appreciation for client relationships.
- Strive to consistently improve the client experience by providing high levels of customer service.
- Generate leads to other Cox Automotive business units.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
- Perform other duties as assigned by management.
Requirements:
- BA/BS degree and 2 years work related experience, or an equivalent combination of education and work-related experience.
- Automotive knowledge preferred.
- 3+ years Auction experience or dealership experience preferred.
- Valid driver’s license and safe driving record required.
- Reliable transportation is required. Mileage reimbursed.
- Effective communication (written and verbal) and interpersonal skills required.
- Strong technical aptitude.
- Must be detail-oriented.
- Experience in navigating handheld and other documentation devices preferred.
- Motivated to work independently with remote supervision.
- Ability to multitask, follow directions, and take instruction required.
- Body, paint, and mechanical repair knowledge helpful.
- Familiarity with unibody and full-frame helpful.
- Ability to lift and hold at least 30 lbs. at waist level for an extended period of time.
- Regularly required to stand, walk, talk, and hear.
- Frequently required to crouch, bend, and kneel to look at side or underneath car. Strength to lift hood or trunk. Bend while performing audits. Reach inside or underneath vehicle.
- Near vision abilities required to find dings and scratches, paint work, hail damage, frame/unibody, other exterior damage and interior damage. Able to identify exterior or interior colors.
- Ability to deal with different lighting (i.e., exterior and interior lighting, natural and artificial light).
- Exposure to moderate noise level, may be exposed to fumes and odors.
- Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
- Ability to engage customers in a consultative manner.
- Solid computer skills, including ability to use the Internet and MS Office effectively.
- Ability to adapt to and work effectively within a constantly changing environment.
- Excellent customer service and problem-solving skills required.
- Ability to perform repetitive tasks; manual dexterity.
Benefits:
- 401(k)
- Bereavement leave
- Dental insurance
- Health insurance
- Military leave
- Paid holidays
- Paid jury duty
