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Summary:
Associations International LLC is hiring a Credentialing Support Coordinator for the International Coaching Federation (ICF) Credentialing and Standards team. This role involves administering the ICF certification program, supporting applicants, processing applications, and maintaining accurate records. The coordinator will also contribute to process improvements and communicate with credential holders worldwide.
Responsibilities:
- Support credential manager in reviewing and administering credential applications.
- Coordinate communications with candidates throughout the credentialing process.
- Ensure accurate and up-to-date credentialing information on the ICF website.
- Maintain accurate credential records in the AMS database.
- Perform data entry to support application processing.
- Provide email, chat, and phone support to applicants, credential holders, and volunteers.
- Identify process improvement opportunities for credentialing operations.
- Run credentialing reports and monitor performance against targets.
- Attend conferences, events, or travel as needed.
- Perform other assigned duties.
Requirements:
- Undergraduate degree or equivalent experience with at least three years of experience.
- Experience in association or non-profit management.
- Strong verbal and written communication skills for diverse audiences.
- Knowledge of project management principles.
- Commitment to ethical behavior.
- Experience with CRM or AMS databases.
- Understanding of systems and processes.
- Familiarity with quality assurance approaches.
- Strong analytical, critical thinking, and problem-solving skills.
- Ability to work in a team-oriented environment.
- Detail-oriented with strong accuracy in work.
- Ability to maintain confidentiality.
- Professional interaction with teams, volunteers, and external stakeholders.
- Proficiency in Microsoft Office (Outlook, Word, Excel).
- Strong interpersonal skills.
- Ability to manage multiple projects in a fast-paced environment.
- Availability to travel when required.
Benefits:
- Remote work flexibility.
- Competitive compensation based on experience.
- Full benefits package, including medical, dental, vision, long-term disability, and life insurance.
- 401(k) retirement plan with company match.
- Comprehensive time off, including holidays, vacation, sick, and floating holidays.
- Recognized as a “Best Places to Work in Kentucky” for 12 years.
- Commitment to diversity and equal employment opportunities.
