Customer Service Agent: Japanese (night shift) at Fever Full Time

Job duties/responsibilities

• Customer Service by e-mail, phone or social media for solving incidents.
• Manage incoming calls, chats, and service inquiries.
• Provide accurate, valid, and complete information using appropriate tools.
• Handle complaints, provide solutions, and follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Work schedule: 00 am – 8:00 am with a 30-minute break.

Requirements

• Previous experience in User Support or Customer Service positions valuable.
• Previous experience using Zendesk preferred.
• High Japanese level (oral & written) and fluent in Spanish or English.
• Skilled at planning, organizing, prioritizing, and executing tasks.
• Good communication and interpersonal skills.
• Solution-oriented and reliable professional.
• Detail-oriented with excellent time-management skills.
• Flexible and adaptable to changes.
• Excellent interpersonal and communication skills.
• Decisive and organized.
• Love being part of a dynamic team in a growing company.
• Candidates must reside in Spain.

Benefits

• Home office.
• Great work environment with a young, international team.
• Possibility to receive part of your salary in advance via Payflow.
• 40% discount on all Fever events and experiences.
• Health Insurance.
• Gympass Membership.