Customer Service Associate at GLOBO Full Time

Responsibilities

• Facilitate intake calls, providing customer service and support to callers
• Achieve satisfactory call quality, both behavioral and technical
• Provide exceptional client service experiences
• Log and track calls and requests in proprietary system
• Address opportunities to maintain and improve business relationships
• Other duties as assigned

Requirements

• High School Diploma or equivalent
• Strong customer service skills and a positive attitude
• Experience with call center software and scheduling tools
• Comfortable in a dynamic, fast-paced, multi-line call center
• Proficient in Microsoft Office Word, PowerPoint, and Excel
• Experience with Google Docs and Apple/Mac OS preferred
• Ability to work independently without direct authority
• High personal and professional integrity and ethics
• Proven ability to interpret business requirements and provide advice
• Broad understanding of technology practices
• High initiative, accountability, and follow-through
• Strong teamwork and collaboration skills
• Demonstrated problem-solving and decision-making skills
• Ability to manage multiple initiatives and prioritize needs
• Ability to work in a private workspace for HIPAA compliance
• Strong service sense and passion for the company
• Authorized to work for any employer in the US
• Willingness to undergo background checks
• Fluent in English
• Reliable high-speed internet with sufficient bandwidth

Benefits

• Medical, dental, and vision plans
• Benefits for virtual health and online mental health therapy
• 401K with generous employer matching
• Summery Fridays
• Exciting PTO plan