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Responsibilities
- Respond to customer inquiries promptly with accurate information.
- Assist customers with product and service-related questions.
- Navigate and use internal systems effectively.
- Resolve customer issues with appropriate solutions.
- Ensure customer satisfaction and build positive relationships.
- Follow company policies to maintain consistency and quality.
- Collaborate with teams to address issues and improve processes.
- Maintain thorough and accurate customer records.
Requirements
- Fluency in English and Navajo (spoken and written).
- Prior customer service experience preferred.
- Excellent communication skills, adaptability to customer needs.
- Strong problem-solving, time-management skills.
- Attention to detail, ability to prioritize tasks.
- Ability to work well in a team-oriented environment.
- Proficiency in computer systems and software.
