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Summary:
SecurityScorecard, a global leader in cybersecurity ratings, serves over 25,000 organizations across 64 countries. Founded in 2013 and headquartered in New York City, it’s backed by top investors like Silver Lake and Sequoia. The Customer Success Manager role drives enterprise customer success, aligning the platform with clients’ goals to enhance security and foster renewals.
Responsibilities:
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Design success for a portfolio of enterprise and strategic customers throughout their lifecycle.
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Lead strategic conversations with customers to align our platform as a solution to their business challenges and goals.
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Serve as a subject matter expert on the SecurityScorecard platform and cybersecurity/third-party risk management industries.
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Manage gross and net retention of your portfolio, including forecasting and collaborating with regional account teams.
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Work with CS and Sales VPs to improve the customer journey and develop tools/templates for best practices.
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Support fellow CSMs in solving new challenges across customers.
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Model world-class customer care and advocate for the voice of the customer in product and services design.
Requirements:
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Bachelor’s degree.
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3+ years of experience supporting B2B customers in a SaaS organization as a customer success manager, technical account manager, or similar customer-facing role.
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Knowledge of Third Party Risk Management programs and cybersecurity domain experience.
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Experience working with C-level executives, including meetings, high-level presentations, and collaborative discussions.
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Must be authorized to work in the U.S. (e.g., US citizen or permanent resident).
Benefits:
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Competitive salary and bonus structure.
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Stock options.
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Health benefits.
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Unlimited PTO.
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Parental leave.
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Tuition reimbursements.
