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Responsibilities
- Process customer contact through phone, chat, and email
- Communicate and collaborate with different departments
- Investigate, research, and resolve customer issues
- Handle tough and dissatisfied customers professionally
- Track and follow up on all customer requests
- Manage conflicting priorities
- Provide outstanding and exceptional customer service
- Must have weekend availability
Requirements
- Minimum 20Mbps wired internet connection
- Minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher)
- Minimum 16GB RAM or higher
- Using SSD boot drive
- Wired headset
- Quiet working environment
- Steady power and internet
- No Chromebooks, no Linux OS
Benefits
- Be part of a fast-paced startup unicorn
- Work from home with occasional travel opportunities
- Personal and professional development opportunities
