Director Analyst – IT Services – Sourcing, Procurement & Vendor Management Full Time

Summary:

The Director Analyst role at Gartner focuses on IT services, specifically sourcing, procurement, and vendor management for software engineering. Gartner, a global leader founded in 1979, employs over 21,000 associates, supporting 14,000+ enterprises in 90 countries. Known for expert analysis and bold ideas, Gartner guides world-shaping leaders with actionable insights.

Responsibilities:

• Speak to Gartner clients via video-call, at Gartner events, or face-to-face during sales support visits.
• Help clients solve difficult sourcing issues, review their documents and service provider proposals, and guide them on best practices.
• Research markets, practices, and trends.
• Produce written research for Gartner clients to download and apply.
• Review IT Outsourcing services or Application Solution implementation RFPs clients have developed and need best practice guidance.
• Share Gartner research and help them identify the best service providers in the market globally for the scope of services they are seeking support (e.g., custom software development).
• Review Services contracts from service providers for Outsourced services (Product/Backlog Management, software engineering and custom software development) and identify gaps in the terms or KPIs, SLAs or how the proposed terms may not be in their favor.
• Conduct research and analysis in specific areas of expertise targeting client’s key initiatives & deliver high quality actionable advice through a variety of media.
• Write high quality, clear, actionable, advisory research documents.
• Remain ahead of the curve on developments and issues within these specified areas as well as applicable adjacent areas, for example: contracting for agile delivery, contracting for PoCs and MVPs, Software Engineering approaches, AI and Gen AI, Web and Mobile Application Development, Virtual Reality (VR) and Augmented Reality (AR) Application Development, Analytics and BI, API and Integration services, User and Customer Experience, Quality Engineering and Technical Architecture and Cloud.
• Respond to client questions, via written responses, presentations, webinars and inquiry calls.
• Maintain Gartner’s industry leadership reputation by responding to press inquiries and offering interviews to share Gartner’s insight.
• Proactively work with the wider sales organization and deliver outstanding sales support to retain and grow the business.

Requirements:

• Subject matter expertise in all phases of sourcing for IT services from 3rd party providers (outsourcing) in custom software development.
• Ability to review RFPs, scope of work, contract terms, Business Outcomes, Productivity KPIs, SLAs for enterprise and SaaS software implementation proposals, and outsourced (onshore/offshore/nearshore) service deals.
• Knowledge of service providers is a must and knowledge of the global service provider landscape, and the competitive interplay between incumbents, emerging providers, disruptors, and outsourcers is desirable.
• Sourcing services experience in three (3) or more below IT Services Markets is required: Sourcing Strategies and options for DevOps strategy, DevOps Engineering, DevOps Managed Services, Automation, Low-Code (LCAP)/ No-Code and RPA-related services, including contracting models, SLAs, SOWs and KPIs, API Management and Integration Service Providers, Custom Software Development Sourcing Strategy, including strategies for outsourcing custom software services; sourcing models; contracting for Agile Delivery; contracting for co-development and co-creation; and contracting models, DevOps Platform / Product Engineering Services Contracting, including contracting models, KPIs, SLAs and SOWs – Proposal Reviews, Testing Services Contracting including contracting models, KPIs, SLAs and SOWs – Proposal Reviews, DevOps Product Services including contracting models, KPIs, SLAs and SOWs – Proposal Reviews including Proof of Concepts or Minimum Viable Products, AI, Gen AI and ML Services Contracting including contracting models, KPIs, SLAs and SOWs – Proposal Reviews, Outsourcing Applications & Infrastructure (Hosting) Services (including offshore, nearshore) from strategy, supplier selection, contracts, and management of deal, Cloud Transformation Services i.e Preparing and moving applications to the Cloud, Enterprise Solutions implementations services (e.g., ERPs like SAP S4Hana, Oracle cloud, MS Dynamics, Desktop /Helpdesk solutions like Outlook365, ServiceNow. HCM and CRM SaaS Solutions like Workday, Salesforce etc.), Applications Testing Services – including Automated Testing, Crowd Testing, Security testing, setting up testing CoE – SLAs, operational aspects etc.
• Articulate and succinct communication skills.
• Published research and experience as a speaker (e.g., keynotes, 1-to-many presentations) are beneficial.
• Minimum of 8-10 years of experience in a research or technology related role, end-user client (buyer) experience desired.
• Experience with Professional Services contract development and negotiation is a plus.
• Bachelor’s or equivalent experience, Master’s degree preferred.

Benefits:

• World-class benefits.
• Highly competitive compensation.
• Disproportionate rewards for top performers.
• Flexibility and support in a hybrid work environment to thrive — working virtually when productive and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.