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Summary:
As a Front Desk Assistant at Ghezzi Psychotherapy Services, you will be instrumental in ensuring a smooth flow of customers, handling phone calls, processing managed care plans, scheduling appointments, and maintaining organized patient records. This remote position requires strong organizational skills and excellent customer service abilities.
Responsibilities:
- Ensures a smooth flow of customers through the store.
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
- Processes and understands managed care plans while obtaining document information from the insurance company as needed.
- Provides customers basic and accurate information.
- Schedules and confirms appointments, follow-up visits, and classes.
- Files all patient records daily and pulls patient files for the next day’s appointments.
- Checks order status and notifies customers when orders are in or of any delays.
- Keeps reception area tidy and presentable with all necessary materials.
Requirements:
- Engage with clients to understand their financial goals and concerns.
- Present tailored solutions to safeguard their assets effectively.
- Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
- Foster relationships and ensure our clients always have someone they can turn to.
Benefits:
- 401(k) matching.
- Dental insurance.
- Health insurance.
- Paid time off.
- Vision insurance.
- Challenging and rewarding work environment.
- Competitive compensation.
- Career development opportunities within GPS.
- Excellent medical, dental, vision, and prescription drug plan.
- Generous Paid Time Off.
- 401(K) with company match and discounted stock plan.
