Guest Relations Manager (Local Candidates Only) Full Time

Responsibilities

• Communicate hotel & company philosophy and represent the hotel internally
• Have in-depth knowledge of the hotel and city layout
• Know all VIPs, hotel functions, and special events
• Collect feedback on VIPs and update guest profiles
• Welcome, facilitate, and bid farewell to guests, especially VIPs
• Prepare iPads for in-room check-ins and daily amenity reports
• Handle special requests for amenities and room setups
• Liaise with FOM to prepare VIP itineraries and greetings
• Obtain and enter guest stay information into the guest history
• Assist visitors with general information and internal promotions
• Handle guest complaints and requests efficiently
• Maintain records of complaints and requests, follow up as needed
• Handle Guest Intelligence Pre-Arrival Surveys
• Create and implement Local Experiences for the hotel
• Perform special projects and related duties as assigned
• Walk through the hotel, recognizing and engaging with guests
• Participate in daily briefings and report hazards
• Provide information on services and internal promotions
• Report unusual circumstances affecting guest service to Senior Management
• Make decisions on upgrades, comps, rebates per hotel policies
• Participate in training programs