Hospitality Guest Experience Agent (Customer Support) Full Time

Summary:

The Hospitality Guest Experience Agent (Customer Support) at Sosuite enhances guest stays across unique, travel-focused properties worldwide. Sosuite transforms hospitality with customized spaces reflecting local vibes, ensuring consistent, memorable experiences. This remote role, ideal for problem-solvers, supports guests daily, collaborating with operations and finance teams to deliver exceptional service in a fast-paced, dynamic startup environment.

Responsibilities:

• Respond to day-to-day guest requests, issues, and other general questions about the cities Sosuite operates in.
• Answer phone calls, text messages, emails, and messages through various booking platforms.
• Guide guests through the Sosuite experience, ensuring they have an incredible experience.
• Help guests troubleshoot minor technology issues (e.g., access to units, wifi connectivity, payment issues).
• Work alongside the operations team for task scheduling, and support the finance team in capturing ancillary revenue.

Requirements:

• Comfortable working on weekends EASTERN TIME.
• Someone comfortable juggling between dozens of different apps (seriously, dozens).
• Mastery of English writing and speaking.
• Guest-centric and positive mindset.
• Organized, hardworking, and detail-oriented.
• Comfortable with ambiguity and rapidly shifting priorities.
• Thrives in a fast-paced, ever-changing, always challenging startup environment.
• Ability to work effectively both in a team environment as well as independently.
• Extremely comfortable in independent problem solving with the humility to ask for help when needed.
• Flexible schedule and open to working sometime overnight and weekends.
• 2+ years experience working in hospitality, service, and customer experience.