Junior Insurance Account Manager | Acturis | Canada Full Time

Responsibilities

• Regularly engaging with customers including a mixture of face-to-face and virtual meetings.
• Setting joint goals with customers, agreeing on an action plan, and following up on progress.
• Promoting the uptake of new or additional services and modules to existing customers.
• Effectively dealing with customer escalations and credit control issues.
• Maintaining a high level of system knowledge and awareness of new and future developments.
• Attending industry events and representing Acturis in a professional and positive manner.
• Assisting the Sales team with onsite support for new Acturis customers and broker acquisitions.
• Managing existing customer contracts; hosting webinars and in-person events to deliver functionality tips and promote new features to all users.

Requirements

• Bachelor’s degree in business, marketing economics or other related discipline preferred.
• At least two years of experience in the general insurance industry and processes.
• Demonstrated interest in and experience of using IT and software.
• Client focused with an ability to build relationships with customers.
• Confident and eager to take responsibility.
• Proactively able to manage their workload and meeting schedule.
• Outstanding communication skills and patience when explaining processes to an audience with a diverse range of abilities.
• Highly organised and self-motivated with a “can do” attitude.
• Logical approach to providing multiple solutions to client issues.
• Ability to quickly learn and adapt to functionality changes and new concepts.
• Experience with Microsoft Office Suite, CRMs and Jira.
• Prepared to travel to provide on-site training across Canada.
• Based in the Greater Toronto area with access to downtown and Toronto airports.
• Full clean valid driver’s license and access to a vehicle.

Benefits

• Receive a competitive salary and annual performance-based reviews.
• 20 paid holiday days each year (this is in addition to standard paid stats).
• 100% employer paid benefits after three months on the job.
• Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority.
• 100% remote role within the Greater Toronto area.
• Acturis believes diversity drives innovation and is committed to being an equal opportunity employer.