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Responsibilities
- Maintain strong working relationships with customers and suppliers
- Read customers’ needs before they express them
- Provide exceptional customer service and support
Requirements
- Grade 12
- 2-3 years’ experience in a Customer Service/Call Centre environment
- Strong customer service skills
- Strong telephone etiquette
- MS Office (Excel, Word and Outlook) experience advantageous
- ISP experience advantageous
- Tech-savvy is an advantage
- Excellent verbal and written communication skills (English)
- Customer-focused with attention to detail
- Ability to work under pressure and manage several priorities
- Courteous and professional at all times
- Ability to up-skill and learn independently
- Ability to work independently and in a team
Benefits
- Laptop provided
- Headset provided
- Remote-based role
- Fibre capability required for the role
