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Responsibilities
- Make 50 outbound calls per hour to schedule health evaluations
- Follow 20+ scripts, ensure members understand terms, handle rebuttals
- Meet daily goals: 300-400 dials, 24 appointments, quality targets
- Adjust, reschedule, and cancel appointments as requested
- Monitor performance, report complaints, and participate in peer coaching
- Follow HIPAA and privacy guidelines when handling protected health information
Requirements
- High School Diploma or equivalent preferred
- 1+ year call center experience or 2+ years general work experience required
- Outbound call center or high volume experience preferred
- Desire to work in a results-oriented environment
- Good communication skills, friendly and conversational
- Ability to adhere to a fixed daily schedule and strong computer skills
- Proficiency in English
Benefits
- Medical, Dental, and Vision plans, Insurance starts the 1st of each month
- Bi-weekly pay with monthly commission bonus potential
- 401K, employee stock purchase program, and tuition reimbursement
- Employee discount programs
