Patient Access Liaison – KRYSTEXXA – Atlanta, GA (East) Rare Disease at Amgen Full Time

Responsibilities

• Provide logistical, non-medical educational assistance to patients and caregivers
• Listen to patients and provide professional and well-informed answers to their non-medical questions
• Educate patients on next steps to gain access to therapy
• Maintain relationships with patients, families, and healthcare providers
• Work with internal teams to improve patient access to insurance, medications, and resources
• Secure written or electronic HIPAA consent to Amgen By Your Side
• Develop relationships with patients and caregivers through various communication channels
• Assess patient needs and develop an education and resource plan of action
• Educate on KRYSTEXXA coverage and prior authorization process
• Provide information on co-pay assistance, national foundations, and free drug programs
• Educate prescribers and sites of care on coverage and requirements for Amgen therapies
• Investigate access challenges pre and post-infusion
• Report AE’s and product complaints through medical information
• Work closely with cross-functional teams and external vendors
• Adhere to compliance guidance, policies, and regulations

Requirements

• Doctorate degree and 2 years of relevant experience
• Master’s degree and 4 years of relevant experience
• Bachelor’s degree and 6 years of relevant experience
• Scientific background or clinical background preferred
• Orphan or Rare disease experience preferred
• Familiarity with HIPAA guidelines and FDA requirements
• Ability to handle difficult patient cases and resolve hurdles
• Ability to work in a team and manage communication
• Strong analytical skills and proficiency in Microsoft Office
• Willingness to conduct field travel and attend meetings

Benefits

• Comprehensive employee benefits package
• Retirement and Savings Plan with company contributions
• Group medical, dental, and vision coverage
• Life and disability insurance, and flexible spending accounts
• Discretionary annual bonus or sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements