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Summary:
Conduent Business Solutions of Puerto Rico, Inc. is hiring a Remote Bilingual Customer Service Representative to deliver mission-critical services for Fortune 100 companies and governments. This role offers growth opportunities, health benefits, and paid time off.
Responsibilities:
- Take calls and actively listen to understand customers’ needs.
- Answer customer questions and provide solutions.
- Manage a steady volume of incoming calls while navigating multiple systems.
- Help customers with prescription refills and order tracking details.
- Maintain punctuality and dependability to ensure client success.
Requirements:
- Reside within commutable distance to Guaynabo, Puerto Rico.
- Comply with working on-site during training and when requested.
- 100% attendance in training with no time missed.
- Excellent communication skills.
- Ability to type 25 WPM.
- Internet speed of 25 download, 10 upload.
- Keyboarding and software proficiency.
- Great problem-solving skills.
- Ability to effectively multi-task.
- High school diploma, GED, or college degree.
- Ability to complete a mandatory paid training program.
- Successful completion of a background check.
- Distraction-free workspace.
Benefits:
- Health benefits for you and your family, including medical, dental, and vision.
- Paid time off.
- Paid holidays.
- On-the-job training.
- Paid training.
- Disability insurance.
