Senior Customer Success Manager, Global Payroll | EMEA Full Time

Summary:

Deel, a leader in global payroll and compliance, supports businesses in hiring talent worldwide with a team of over 3,000 across 100+ countries. Valued at $12B after a $50M raise in 2023, Deel seeks a Senior Customer Success Manager, Global Payroll | EMEA to enhance customer experiences and drive success with its new payroll product.

Responsibilities:

• Conduct comprehensive product training sessions for customers to maximize their understanding and utilization of the Global Payroll platform.
• Build and maintain strong relationships with assigned Enterprise customers, serving as their advocate within Deel and proactively addressing their needs and concerns.
• Monitor key performance metrics and milestones for assigned accounts, identifying areas for improvement and implementing strategies to drive success.
• Provide expert guidance and support to customers on payroll compliance matters, ensuring adherence to local regulations and best practices.
• Gather customer feedback and insights to inform product enhancements and improvements, collaborating with the product team to prioritize and implement changes.
• Collaborate with the sales team to identify opportunities for contract renewals, upsells, and cross-sells, leveraging customer success stories and ROI data.
• Stay updated on industry trends, regulations, and best practices related to global payroll and customer success, and share knowledge with the team to drive continuous improvement.

Requirements:

• Experience: Minimum of 3 years of experience in customer success, account management, or a related field, preferably within the HR or payroll industry.
• Global Payroll Expertise: In-depth knowledge of global payroll processes, regulations, and compliance requirements across multiple countries.
• Ideally, within an Enterprise setting.
• Customer-Centric Mindset: Demonstrated passion for delivering exceptional customer service and building long-term relationships with clients.
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex concepts in a clear and concise manner.
• Problem-Solving Skills: Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving customer issues.
• Team Player: Ability to collaborate effectively with cross-functional teams, including sales, product, and operations, to drive customer success initiatives.
• Adaptability: Flexibility to thrive in a fast-paced, dynamic environment and adapt to evolving business needs and priorities.
• Technical Proficiency: Familiarity with HRIS, payroll software, and other relevant tools is preferred.
• Bachelor’s degree in business administration, human resources, or a related field is preferred.

Benefits:

• Provided computer equipment tailored to your role.
• Stock grant opportunities dependent on your role, employment status and location.
• Additional perks and benefits based on your employment status and country.
• The flexibility of remote work, including WeWork access where available.