Service Design and Transition Manager at BJSS Full Time

Responsibilities

• Provide input to Managed Service Design and Transition Strategy
• Develop robust, repeatable Service Design, Transition & Acceptance processes
• Align Service Design and Transition to business processes
• Create artefacts for high-quality Service Discovery, Design, and Transition
• Lead Service Discovery and conduct maturity assessments
• Define Service Design Package and Support Scope
• Agree on Service Level Agreements and Process Model
• Define Managed Service reports and reviews
• Build Service Transition plan and timelines
• Establish Service Acceptance Criteria and support processes
• Provide mentoring and support in Service Design and Transition function
• Raise awareness of BJSS Managed Services internally and externally
• Support recruitment, learning & development, academy, events & marketing
• Provide Managed Service consultancy for client engagements
• Work flexibly across Managed Service engagements in various roles

Qualifications

• Deep ITIL service process architecture experience
• Experience in service design, transition, and implementation in large-scale organizations
• Service operations experience in Managed Services engagements
• Track record in Continuous Service Improvements
• Wide-ranging experience with service management toolsets
• Experience in designing and implementing new service structures

Perks

• Flexible benefits allowance
• Industry-leading health and wellbeing plan
• Life Assurance (4 x annual salary)
• 25 days annual leave plus bank holidays
• Hybrid working model
• Discounts on retail, lifestyle, and utility brands
• Industry-leading referral scheme
• Flexible holiday buy/sell option
• Electric vehicle scheme
• Training opportunities and certifications
• Opportunities to contribute to tech diversity initiatives
• Social calendar events
• GymFlex gym membership program