Tech Support – Technical Account Manager Full Time

Job duties/responsibilities

• Provide technical support and troubleshoot issues promptly.
• Train clients on products/services for optimal usage.
• Clarify client questions with clear and concise answers.
• Build strong client relationships, understand business needs.
• Provide regular performance reports, interpret data insights.

Requirements

• Excellent English Skills (spoken and written).
• Hands-on knowledge of web technologies, HTML, JS, CSS.
• Adtech and SQL proficiency.
• Strong communication skills for non-technical explanations.

Benefits

• Monetary compensation
• Year-end Bonus
• IMSS, AFORE, INFONAVIT
• Major Medical Expenses Insurance
• Minor Medical Expenses Insurance
• Life Insurance
• Funeral Expenses Insurance
• Preferential rates for car insurance
• TDU Membership
• Holidays, Vacations, Sick days, Bereavement days, Civil Marriage days
• Maternity & Paternity leave
• English and Spanish classes
• Performance Management Framework
• Certifications
• TALISIS Agreement: Discounts at ADVENIO, Harmon Hall, U-ERRE, UNID
• Taquitos Rewards
• Amazon Gift Card on your Birthday
• Work-from-home Bonus
• Laptop Policy