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Summary:
- OpenFn is a leading open-source integration platform that helps governments and NGOs in lower- and middle-income countries scale health and humanitarian interventions.
- The company is seeking a highly motivated Technical Sales Engineer to be the crucial link between inbound leads and converting them into paying customers for their SaaS workflow automation application.
- This is a hands-on, customer-focused role that blends technical expertise, sales acumen, and excellent communication skills.
Responsibilities:
- Proactively connect with inbound leads who have registered for OpenFn’s SaaS application, understanding their needs, use cases, and technical environment.
- Work closely with users to build initial workflows within the application, ensuring they understand its core functionalities and can achieve their desired outcomes.
- Provide technical assistance to users, diagnosing and resolving issues, and escalating complex problems to the appropriate internal teams.
- Effectively showcase the value proposition of the SaaS application through product demonstrations and other interactive sessions.
- Manage the free user lifecycle, proactively engaging with users to ensure they are active on the application and converting them into paid subscribers.
- Conduct proactive outreach to potential customers, including engagement on community fora, cold calling, and emailing, to generate new leads and expand the customer base.
- Deliver compelling and informative product demonstrations to prospective clients.
- Gather user feedback and relay it to the product development team to contribute to product improvements.
- Maintain accurate records of interactions with users, track conversion rates, and report on sales activities using Salesforce.
- Collaborate with sales, marketing, and product teams to ensure a seamless customer experience.
Requirements:
- Bachelor’s degree in a technical field (e.g., Computer Science, Engineering, IT) or equivalent practical experience with REST APIs and Javascript/NodeJs.
- Strong technical background, including experience with Javascript, workflow automation, ETL, data integration, REST APIs, databases, and cloud technologies.
- Proven experience in a technical sales, sales engineering, customer success, or related role, preferably within the B2B SaaS industry.
- Strong technical aptitude and ability to quickly learn and understand complex software applications.
- Excellent communication, interpersonal, and presentation skills.
- Demonstrated ability to build rapport with customers and establish trusted relationships.
- Results-oriented with a strong focus on achieving sales targets and driving customer satisfaction.
- Ability to work independently and as part of a team in a fast-paced remote environment.
Benefits:
- Base compensation is commensurate with experience, with performance-based commission.
- Flexible working schedule.
- Fully remote with team meetups across Europe and Africa.
- Exposure to industry and technology trends in health and humanitarian sectors.
- Opportunity for leadership and advancement within a mission-driven organization.
- Opportunity to shape strategy and impact millions of lives through OpenFn’s open-source software.
