Customer Support and Operations Specialist Full Time

Job Duties/Responsibilities

Tools and Revenue Operations:

• Manage and maintain operational tools and software.
• Collaborate to implement and optimize tools/processes.
• Analyze data for actionable insights in revenue optimization.
• Develop and maintain documentation for tools/processes.
• Monitor and report on revenue operations KPIs.
• Execute revenue operations strategies for business growth.

Customer Support:

• Provide exceptional support via phone, email, and chat.
• Maintain product knowledge for effective troubleshooting.
• Document interactions accurately in support systems.
• Collaborate with product/engineering to resolve issues.
• Improve support processes and enhance customer experience.
• Contribute to FAQs and knowledge base articles.

Requirements

• Bachelor’s degree in Business, Operations, or related field.
• Experience in revenue operations, tools management, and customer support.
• Strong analytical, communication, and interpersonal skills.
• Proficiency with CRM systems, analytics platforms, and customer support software.
• Detail-oriented and customer-focused.

Benefits

• Competitive salary and comprehensive benefits package.
• Mentorship and career advancement opportunities.
• Supportive and collaborative workplace culture.
• Exposure to cutting-edge technologies in compliance and cybersecurity.
• On-the-job training and professional development opportunities.