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Responsibilities
- Produce confirmations, certificates, and invoices for travellers
- Ensure all bookings have complete passenger information and are fully paid
- Respond to customer and host support requests with thoughtful and accurate replies
- Ensure no customer waits more than 24 hours for a response
- Support sales team with essential admin to enable customer bookings
- Create WhatsApp groups for adventurers to connect and share content
- Gather and moderate customer content and reviews about their experiences
- Assist finance team with payment queries, booking amendments, and documentation
- Work with customer experience team to deliver a clear, friendly pre-travel experience
Requirements
- Organisation and prioritisation skills
- Time management abilities
- Attention to detail and confidentiality
- Self-drive and initiative
- Flexibility, adaptability, and problem-solving skills
- Strong communication and empathy
- Computer literacy
- Teamwork skills
Benefits
- Fully remote working within GMT +/- 2
- 38 days holiday inclusive of public holidays
- Annual performance-based bonus
- Employee share option scheme
- Pension scheme with matching salary sacrifice
- Yearly company-wide adventure meet-up
- Free adventure in your first year plus staff discounts
- Entrepreneurial and creative environment
