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Responsibilities
- Manage high-volume inbound phone calls for customers
- Deflect cancellation requests with a solutions-oriented approach
- Own existing customers at risk of canceling services
- Address complaints to increase satisfaction and secure renewals
- Achieve client onboarding, retention, and engagement targets
Requirements
- 3+ years experience with high-level customer escalations
- High empathy and emotional intelligence
- Strong problem-solving skills and conflict management
- Excellent verbal and written communication skills
- Ability to work independently and multi-task
Benefits
- $41,600 annual base salary
- $6,000 annual variable compensation target
- Comprehensive benefits package including health insurance
- Company-issued MacBook and headphones
- Free Varsity Tutors Learning Membership for you and your family
