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Summary:
The Business Analyst, Product Line Management, is tasked with gathering operational and workflow requirements from internal and external customers. The role includes analytical assessment of processes to identify root causes and provide recommendations for workflow process modifications. The Business Analyst will act as a liaison between technical and functional teams to implement, document, and monitor business processes.
Responsibilities:
- Gather operational and workflow requirements to document, implement, and monitor workflow processes.
- Identify root cause(s) of workflow/process incident management.
- Create designed and approved processes, enhance the automation of the technical workflows, and provide monitoring/stabilization of current business processes.
- Identify critical process opportunities for enhancement and propose tangible solutions to avoid repeatable errors.
- Document detailed technical design for workflow automation, end user documentation, and job aids.
- Complete special projects and provide project support as requested by senior leadership.
Requirements:
- Independent, logical thinker with ability to perform detailed data analysis.
- Advanced troubleshooting abilities, with ability to problem solve complex technical issues.
- Ability to understand operational business processes, and apply technical/system knowledge.
- Excellent professional communication skills through clearly written, concise, and comprehensive documentation; strong technical writing skills.
- Capable of executing and publishing written requirements while providing technical details to support workflow or system development.
- Ability to develop and/or present training to operations trainers and/or business users.
- Strong organizational, customer service, interpersonal, and time-management skills.
- Ability to work independently or in a team environment, respectful of all positions at all levels.
- Intermediate level skills in applications such as Microsoft Excel, Word, and Visio.
- Additional skills preferred (not required):
- Knowledge of healthcare revenue cycle.
- Knowledge/experience with system design in a database environment.
- Knowledge of project management methodologies.
- Knowledge of research methodology, principles, and procedures.
Benefits:
- Medical, dental, vision, disability, and life insurance.
- Paid time off (vacation & sick leave) – min of 12 days per year, accruing at a rate of approximately 1.84 hours per 40 hours worked.
- 401k with up to 6% employer match.
- 10 paid holidays per year.
- Health savings accounts, healthcare & dependent flexible spending accounts.
- Employee Assistance program, Employee discount program.
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
- For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.
