Customer Service Representative – Remote in Phoenix, AZ Full Time

Summary

The Customer Service Representative at Optum, part of UnitedHealth Group, assists patients remotely from Phoenix, AZ. Optum, a global leader, enhances health outcomes through technology and care, promoting diversity and equity in a supportive culture.

Responsibilities

• Answers a minimum of 10 calls from patients, resolving moderate to complex issues.
• Schedule and verify appointments in clinical information system.
• Verify and update patient demographic and insurance information.
• Send and receive tasks to Provider offices to assist patient with access to medical care.
• Receive and process; expedite stat and at-risk referrals.
• Contact patients to inform of appointment and referral status.
• Extreme high volume data entry.
• Process and resolve expedited patient complaints.
• Review and processing of medication refills.
• Proactive response to inquiries from patients, Providers, and internal medical personnel.

Requirements

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age OR older.
• Customer service experience in a call center and / OR office environment.
• Experience with computer in a Windows based environment.
• Listening, critical thinking, decision-making, telephone, customer service and problem-solving skills.
• Ability to work Monday – Friday, during our normal business hours of 8:00am – 5:00pm MST, including the flexibility to work occasional overtime or weekends, based on the business need.
• Experience in a healthcare environment (preferred).
• Training in a medical office OR customer service – related field (preferred).
• Knowledge of insurance products (preferred).
• Medical Terminology (preferred).
• Expanded knowledge and use of Microsoft Excel (preferred).
• Ability to demonstrate customer service and proper telephone etiquette (preferred).
• Reside within a commutable distance to the office at 20414 North 27th Ave., Phoenix, AZ.
• Ability to keep all company sensitive documents secure (if applicable).
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
• Oral and written communication skills.
• Ability to prioritize call types.

Benefits

• 401(k) matching.
• Paid training.
• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).