Business Travel Consultant (Spanish speaker) at TripActions Full Time

Responsibilities

• Assist travelers with support via chat, call, and email
• Maintain supplier, destination, and system knowledge
• Analyze customer needs and urgency accurately
• Provide information for hotel, flight, car, and rail bookings
• Support users with Navan platform and app self-service
• Respond to customers within SLA expectations
• Follow travel, expense, and global compliance procedures
• Provide feedback on goals and operating processes
• Participate in meetings for product updates and industry changes
• Build travel industry knowledge for best-in-class support
• Adhere to attendance policy and complete assigned training
• Meet performance metrics supporting company objectives

Requirements

• 3+ years in TMC/BT Consultant role covering all supplier products
• 2+ years GDS experience (Sabre, Amadeus, Galileo) required
• Fluency in Spanish and English is mandatory
• IATA accreditation (WWAFT/WAII/BA2)
• Customer service experience in contact center or similar role
• Tech-savvy with confidence in Gmail, Zendesk, Slack, Salesforce
• Reliable and flexible with non-traditional shifts
• Ability to multitask and resolve urgent matters efficiently
• Empathetic, professional, and independent thinker
• Excellent verbal and written communication skills

Benefits

• Generous medical, dental, and vision plans with premiums covered
• Various insurance options including pet insurance
• Paid parental and bereavement leave
• Subsidized commuter benefits
• Mental health support
• Connectivity stipends
• Hybrid working model with three days in-office