Job Duties/Responsibilities Troubleshoot users’ needs, respond to requests within SLA Escalate issues to technical teams, manage incidents Liaise with third-party...
Apply For This JobResponsibilities Onboard new customers to ensure they maximize their experience Build and improve ongoing customer relationships Use data analysis to...
Apply For This JobJob Duties/Responsibilities: Provide timely and friendly technical support. Troubleshoot and resolve technical issues. Identify and escalate complex issues. Requirements: 1-2...
Apply For This JobResponsibilities Answer incoming calls to customer service lines Provide a high level of professional and competent service assistance Successfully complete...
Apply For This JobResponsibilities Resolve non-major incidents and requests in ServiceNow Reassign tickets to other groups when needed Create a positive customer support...
Apply For This JobResponsibilities Manage large amounts of incoming emails, live chats, and phone calls Identify and assess learners’ needs (technical, pedagogical, and...
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