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Summary:
Eptura, a global tech leader, connects people, workplaces, and assets for 25 million users across 115 countries. The fully remote Customer Success – Customer Care Specialist role supports customers in the Renewals Team, aiding top brands (45% of Fortune 500) with innovative worktech solutions.
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally.
- Handle invoicing and billing questions, ensuring accuracy and timeliness.
- Manage renewals and contract updates, keeping customers informed and engaged.
- Document customer interactions and maintain detailed records.
- Collaborate with other departments to ensure comprehensive customer support.
- Identify and escalate complex issues to higher-level support when necessary.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Provide exceptional service by understanding the customer’s needs and offering relevant solutions.
Requirements:
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Ability to handle multiple tasks and prioritize effectively.
- Comfortable using computer systems and customer support software.
- Team player with a positive attitude and a willingness to learn.
- High school diploma or equivalent; additional education or relevant experience is a plus.
- Previous customer service experience is advantageous but not required.
Benefits:
- Health, Dental, Vision & Pet Insurance.
- Dependent, Spousal and Domestic Partner coverage available.
- Up to $1000 Company HSA Contribution.
- Medical, Dependent Care and Limited FSA Accounts.
- Income Protection and Replacement – 100% Company Paid.
- Short Term Disability.
- Long Term Disability.
- Life Insurance.
- Employee Assistance Program.
- Flexible PTO.
- 401K with company match.
