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Summary:
Synack, a leader in Penetration Testing as a Service, seeks a Customer Support Specialist to provide front-line support for client assessments remotely in the Pacific Time Zone. Serving Global 2000 customers and U.S. agencies, Synack leverages a vetted security community to enhance cybersecurity, requiring U.S. citizenship for this role.
Responsibilities:
- Support execution of client assessment deliverables such as reporting, configurations, scheduling, and related details.
- Troubleshoot issues reported by clients and Synack Red Team members (SRT).
- Monitor support queues and ensure timely resolution to inquiries and issues.
- Monitor service level objectives across a vast client portfolio and make timely decisions to influence successful assessment.
- Escalate issues and partner with technical teams for resolution.
- Provide coverage for holidays/public holidays/bank holidays on a rotating basis.
Requirements:
- 1-2 years’ experience in a customer support function ideal; we are looking for someone who is excited to grow in a support role.
- Strong troubleshooting and problem-solving skills.
- A proactive mindset and readiness to take the initiative on tasks.
- Communication and organizational skills to keep client deliverables on track.
- Collaboration skills to work across technical teams, relationship managers, and related teams in driving customer success.
- Strong attention to detail and the ability to move fast and multitask in a collaborative operations environment.
- Candidates must be US Citizens.
