Director of Support – Salesforce partner application at Expedite Commerce Full Time

Duties

• Lead support team with hands-on Salesforce tasks
• Act as SME in Salesforce troubleshooting
• Implement Managed Services customizations
• Monitor and improve support quality
• Leverage AI for service delivery enhancement
• Build, train, and lead support team
• Ensure high customer satisfaction and loyalty
• Collaborate with product, sales, and marketing

Requirements

• Leadership experience in Salesforce development
• Experience with Quote-to-Cash and eCommerce
• Strong problem-solving and strategic thinking
• Excellent communication skills
• Expertise in Salesforce administration and development
• Proficiency in AI technologies for support
• Strong analytical and problem-solving skills
• 5+ years in customer-facing consultant roles
• Understanding of customer support best practices
• Hands-on skills with Salesforce platform
• Expertise in data models and data analysis
• Basic knowledge of web services and APIs
• Salesforce certifications

Benefits

• Health insurance, PTO, and leave time
• Paid professional training and certifications
• Fully remote work opportunity
• Strong onboarding and training programs
• Work timings: 3:00 pm – 12:00 am IST