Director, Operations (Event Processing) at Verra Mobility Full Time

Responsibilities

• Lead event processing centers nationwide and overseas
• Recruit, manage, and develop a staff of over 100
• Manage outsourcing vendors and subcontractor relationships
• Liaise with PMO, Implementations, IT, Engineering, Account Management
• Use technology to improve process and service model
• Increase processing effectiveness through improvements
• Implement continuous improvement using Six Sigma, Lean
• Analyze issues, develop tracking tools, recommend cost efficiencies
• Create business strategies, plans, budgets, and schedules
• Maintain and improve operations metrics and KPIs
• Foster a “Win Together” culture with high employee engagement
• Manage two operational P&Ls, including forecasting and planning
• Handle projects and other assigned duties

Requirements

• BS/BA in business or equivalent experience
• 7+ years in operations or business process in high-volume environments
• 5+ years effective people leadership, including managing Managers
• Strong statistical/analytical skills, problem-solving abilities
• Proven track record in leadership development
• Experience in process engineering/re-engineering with Six Sigma, Lean
• Skilled in strategic plan design and execution
• Proficient in Excel, Word, Outlook, PowerPoint
• Excellent verbal/written communication and presentation skills

Benefits

• People-first philosophy and core values of accountability and integrity
• Opportunity to work in a fast-growing, entrepreneurial environment
• Collaborative and engaging work culture