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Responsibilities:
- Build personal connections with guests.
- Address needs via phone, email, and chat.
- Focus on creating a 5-star guest experience.
- Provide efficient support and problem resolution.
- Ensure guests feel at home at Kasa properties.
Requirements:
- Thrive in an environment with constant change.
- Manage repetitive and unpleasant guest interactions.
- Communicate with genuine care and hospitality.
- Resolve problems with confidence and empathy.
- Experience in hospitality or service industries.
- Execute processes with precision.
- Proactively seek and provide feedback.
- Reliable and able to work nights and weekends.
Benefits:
- Remote work flexibility.
- Kasa travel credit for free stays.
- Competitive salary with additional earning potential.
- Qualifying roles get wi-fi and home office stipends.
