Manager, Scaled Insights Full Time

Summary:

The Manager, Scaled Insights at Figma leads a team to harness customer feedback for product and business decisions. Figma, a web-born design platform, empowers teams globally to create efficiently. This US-based role drives scalable insights using AI, enhancing design accessibility.

Responsibilities:

• Define a scaled insights vision: Define a future facing vision for scaled insights, including how new technologies can unlock new ways of engaging with customer insights faster, with higher volume, and higher quality of data.
• Execute the scaled insights vision: Implement the strategy for scalable insights tools and processes with speed and precision. Work with XFNs to ensure scaled insights capabilities are purpose built to drive impact.
• Prioritize and evaluate impact: Develop and maintain a prioritized roadmap of initiatives, collecting stakeholder feedback to evaluate success and ensure alignment with organizational goals.
• Foster team growth: Manage and mentor a small but mighty team including providing clarity on roles, growth plans, and career trajectories.
• Manage the Research Ops Manager to ensure that all research related operations are running smoothly and efficiently.
• Work with the Research Ops Manager to manage our budget, vendor relationships, tooling, and recruiting needs.
• Liaise with a team of 15+ researchers to empower researchers to drive impact on their projects with the appropriate tooling and processes.
• Ensure that our Research Library and Research Hub are maintained on the best platforms to drive impact.
• Manage the Program Manager to ensure that data is captured, cleansed, linked, and analyzed effectively to drive high quality recruiting, panel management, and insights.
• Ensure that our toolchain remains the most powerful and user friendly toolchain available in the fast evolving research environment.
• Manage the Scaled Insights Researcher to drive actionable insights for our products and our business across all product surfaces.
• Ensure that our new NPS program is driving actionable insights for the company.

Requirements:

• 7+ years of experience in research, insights, or related fields, with a proven track record in building and executing successful scaled insights or knowledge management systems or programs.
• Passion and familiarity with AI powered research tooling and implications on scaling research.
• Proven experience collaborating with PMs, Designers, Engineers, Researchers and Data Scientists with a deep bench of experience driving product and business impact through research or through empowering research teams.
• Strong strategic thinking and program management skills, with the ability to balance innovation with execution.
• Former experience managing people or a team of people.
• Hands-on experience with developing or tinkering with AI applications, demonstrating a curiosity for building and experimenting with emerging technologies.
• Familiarity with enterprise grade Deep Research, or AI assistant platforms, such as ChatGPT, Claude, or similar tools, and their application in scaling insights or organizational workflows.
• A passion for exploring how AI-driven solutions can transform research practices and enhance decision-making at scale.
• Experience defining and implementing voice of customer programs.
• Exceptional storytelling and communication skills to amplify the impact of insights across the organization.

Benefits:

• Annual Base Salary Range (SF/NY Hub): $180,000 – $308,000 USD.
• Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
• For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range.
• Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement.
• Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles.